While living in the Elk Grove, CA (south of Sacramento) I had my choice of shopping for bike stuff at two Harley dealerships that were fairly close to my house, one in Sacramento and one in Lathrop. This particular morning I chose the Harley shop in Lathrop, CA. We rode down to this shop mainly for the parts for my bike but also for the ride.
When we walked in my husband began to wander around the store looking at stuff while I approached the parts counter to get my stuff. The parts guy was a few short feet away talking with a customer who was probably also his friend about some party they had both attended and what a wild time they had there. The "parts guy" looked over at me not once but twice and continued on talking to the customer/friend without missing a beat. Well they talked for what seemed like an unusual amount of time, considering I was a customer waiting to be helped. Normally I would have spoken right up and asked the parts guy for some help, but I was really curious to see if he would help me without me having to ask.
I stood there very patiently looking at the catalog on the counter, looking at him, looking at the catalog...okay, now I realized giving this guy the chance to make his move was not going to happen. Just then my husband walked up and casually asked if I had what I needed, hearing this, the "parts guy" immediately ripped himself away from his friend and scampered over to my husband while practically standing at attention and asked my husband "how may I help you sir?" My husband replied “it’s not me you need to help, she’s the mechanic". The parts guy had a stumped look on his face, turned to me and asked what I needed...I couldn't help myself at this point and asked him if he thought I was just looking at all the pretty pictures, then without giving him a chance to answer quickly told him exactly what parts I needed while pulling my money out. He turned and went in the back room to fetch the parts. When he returned he tried to explain himself to my husband; my husband reminded him he was talking to the wrong person...again.
I paid, grabbed my parts and suggested to the parts guy that in the future he pay special attention to ALL potential customers that approached his counter. I left him with one last thought...women riders have been around for a long time, ladies are working on their own bikes too, their numbers are growing and Harley is selling bikes to a lot of women; what would the Harley & Davidson families think about an employee who's customer service skills to the ladies was, well...to be nice, lacking, no not "lacking" but down right absent?
Yup, he had this look on his face: shock:
I didn't return to the Harley store in Lathrop anymore after that experience, I didn't talk with the manager or write a letter into Harley Cooperate either; realizing jobs are hard to come by and I didn't want to jeopardize this person’s employment for a mistake that he could learn from. Hopefully he did learn from it.
This is the only bad experience I've had, hope I don't have it happen again...if it should I won't stand around waiting next time.
Had to get this on off my chest, it's off...thanks